Privacy Policy

1. Introduction

Welcome to Postbee ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service located at https://postbee.online (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection frameworks.

2. Data We Collect

2.1 Account and Profile Information

When you create an account, we collect:

  • Name, email address, and password
  • Profile information (avatar, display name, bio)
  • Account preferences and settings
  • Team or organization information (if applicable)

2.2 Connected Platform Data

To provide our services, we collect and store:

  • OAuth tokens and authentication credentials for connected social media platforms
  • Connected page and account identifiers
  • Platform-specific permissions and scopes granted
  • Content metadata (post IDs, timestamps, engagement metrics)

2.3 Usage and Log Data

We automatically collect information about how you interact with the Service:

  • IP address, browser type, device information
  • Pages visited, features used, time spent
  • Error logs and performance metrics
  • Clickstream data and navigation patterns

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze usage patterns and improve the Service
  • Provide personalized content and features

You can control cookies through your browser settings, though this may affect Service functionality.

3. How We Use Data

3.1 Service Provision

  • Create and manage your account
  • Connect and authenticate with third-party social media platforms
  • Enable posting, scheduling, and content management across platforms
  • Provide inbox and message management features
  • Deliver notifications and alerts

3.2 Analytics and Improvement

  • Analyze usage patterns to improve Service functionality
  • Develop new features and capabilities
  • Monitor performance and troubleshoot issues
  • Conduct research and statistical analysis

3.3 Support and Communication

  • Respond to your inquiries and support requests
  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Send marketing communications (with your consent, where required)

3.4 Security and Compliance

  • Detect and prevent fraud, abuse, and security threats
  • Enforce our Terms of Service and acceptable use policies
  • Comply with legal obligations and respond to lawful requests
  • Protect the rights, property, and safety of users and third parties

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: To perform our contract with you and provide the Service
  • Legitimate interests: To improve the Service, ensure security, and prevent fraud
  • Consent: Where you have provided explicit consent for specific processing activities
  • Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

5.1 Service Providers

We share data with trusted third-party service providers who assist in operating the Service:

  • Cloud hosting providers (e.g., Amazon Web Services, AWS)
  • Content delivery networks (e.g., Cloudflare)
  • Analytics and monitoring services
  • Email and communication service providers
  • Payment processors (for billing-related data)

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Connected Social Media Platforms

When you connect a social media platform, we share necessary data (via OAuth) to enable functionality. Your use of connected platforms is also subject to their respective privacy policies.

5.3 No Sale of Personal Data

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5.4 Legal Requirements

We may disclose data if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

6. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

We implement appropriate safeguards, including standard contractual clauses and adequacy decisions, to ensure your data receives adequate protection in accordance with this Privacy Policy and applicable law.

7. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account data: Retained while your account is active and for a reasonable period after account closure for legal and business purposes
  • Inbox and message data: Retained in hot cache for up to 72 hours for performance optimization, then archived or deleted based on your settings
  • Usage logs: Retained for up to 12 months for security and analytics purposes
  • Legal and compliance records: Retained as required by applicable law

You may request deletion of your data at any time, subject to legal and contractual obligations.

8. Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy
  • Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request limitation of processing in certain circumstances
  • Data portability: Request transfer of your data to another service provider
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent where processing is based on consent
  • Opt-out: Opt out of marketing communications and certain data processing

To exercise these rights, please contact us at sattasundar96@gmail.com. We will respond to your request within the timeframes required by applicable law.

You may also manage your data and preferences through your account settings within the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children under this age.

If we become aware that we have collected data from a child under the applicable minimum age, we will take steps to delete such information promptly. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes by:

  • Posting the updated policy on this page
  • Sending an email notification to the address associated with your account
  • Displaying a prominent notice within the Service

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Economic Area (EEA), you may also contact your local data protection authority if you have concerns about our data processing practices.